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FAQ

Product FAQs

How do I know which product is right for me?

Our products help cannabis consumers from all walks of life. Please see each product page for specific product details & take our product quiz to get your personal recommendations 👉 TAKE THE QUIZ

How do these products work?

The undoo® patented formula is based on the "lock and key" concept of the endocannabinoid system. See our the science page for more information.

What is in undoo® products?

Olivetol (extract of lichens), olive oil, bovine gelatin, purified water, vegetable glycerin, vitamin e (preservative).

What is olivetol?

Olivetol is a polyphenol compound that can be found in lichens, many plants, made synthetically and is also an important intermediate in the synthesis of cannabinoids.

  • Taslimi, P.; Gulçin, İ. Antioxidant and anticholinergic properties of olivetol. J. Food Biochem.2018, 42, e12516.
  • Koksal, Z.; Kalin, R.; Kalin, P.; Karaman, M.; Gulcin, İ.; Ozdemir, H. Lactoperoxidase inhibition of some natural phenolic compounds: Kinetics and molecular docking studies. J. Food Biochem.2020, 44, e13132.
  • Raharjo, T.J.; Chang, W.-T.; Choi, Y.H.; Peltenburg-Looman, A.M.G.; Verpoorte, R. Olivetol as product of a polyketide synthase in Cannabis sativa L. Plant Sci.2004, 166, 381–385.
  • Hladyszowski, J.; Zubik, L.; Kozubek, A. Quantum Mechanical and Experimental Oxidation Studies of Pentadecylresorcinol, Olivetol, Orcinol and Resorcinol. Free Radic. Res.1998, 28, 359–368.

Are your products vegetarian?

Not at this time.

How should I store undoo® softgels?

Store in a cool, dry place. Always replace the cap on the lid of the jars after opening.

Do you offer samples?

We do not offer samples. We are so confident that you will love our products, we offer a money-back guarantee - please see our refund policy for more information.

Are undoo® products undergoing any studies?

Yes! We are currently underway with a UMass Dartmouth IRB-approved human study through the Cannabis Center of Excellence. You can learn more about it by visiting the science page here 

Do your products contain CBD?

undoo® products do not contain CBD or any other cannabinoids.

Will your products help me pass a drug test?

Our products will not help you pass a drug test.

Shipping & Orders

When will my order ship?

Order processing takes 1 to 2 business days. Orders placed after 2PM ET will be processed the next business day. Once the order is processed, you will receive a shipment notification via email with a tracking number. Selecting expedited shipping will not decrease the order processing time.

Where do you ship?

We ship in the United States to all 50 states including Washington D.C. and Puerto Rico.

Do you ship internationally?

At this time, we do not ship internationally. Stay tuned - we have plans to expand!

Can I track my order?

You will receive an email with a tracking number as soon as we ship your order.

Can I change my shipping address?

Once an order has been placed, your shipping address cannot be changed. You may edit your shipping address before an order has been placed by going into your account.

Can I cancel my order after it has shipped?

You can cancel an order before its ship date, however, we are unable to cancel an order once it has been processed. You can check your account for shipping details.

My order says “delivered” but I didn’t received it. What should I do?

Occasionally, products may track as “delivered” before they actually arrive. We recommend waiting 48 hours. If it hasn’t arrived after that time, please reach out to us at orders@undoo.com

Returns

Can I return my product for a refund?

We offer every customer a full refund on their first order up to one unit of each product (undoo® relief, undoo® refresh, undoo® reset, and undoo® reset starter pack). Please see our full refund/return policy here.

Partnerships, Collaborations & Events

I would like to sell undoo® products in my retail store. How can I purchase them?

You can purchase from one of our distributors serving your area, please visit our web portal: click here.

I’m a distributor. How can I sell undoo® products to retail stores in my territory?

We are developing relationships with brick and mortar distributors who have a track record built over a number of years and service all or substantially all of one or more sales channels. We evaluate each of our distributors in order to ensure they have the necessary infrastructure and capabilities to support our retail clients. If this sounds like you, we’d love to hear from you! Visit our web portal: click here.

Who do I contact for media/PR inquiries?

For media or PR inquiries, please contact us at media@undoo.com

Interested in partnering with us?

For all collabs, content creation, event sponsorships/ partnerships please fill out our inquiry form LOCATED HERE !

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